Effective Date: May 1, 2026
At Mechanic Street Mercantile, we stand behind our handcrafted products and want customers to be satisfied with their purchase.
Returns
Because many of our products are personal care, skincare, edible, or handmade items, we generally do not accept returns on opened, used, edible, or personal care products for hygiene and safety reasons.
Eligible unopened items may be considered for return within 14 days of delivery.
To request a return, please contact us before sending any item back.
Customers may be responsible for return shipping costs unless the return results from our error or a damaged shipment.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
When reaching out, please include:
- Order number
- Description of the issue
- Photos of damaged or incorrect items (if applicable)
We may offer an appropriate resolution, including:
- Replacement product
- Store credit
- Refund
Refunds
Approved refunds will be issued to the original payment method whenever possible.
Please allow reasonable processing time for payment providers and financial institutions.
Original shipping costs are generally non-refundable unless the issue resulted from our error.
Cancellations
Orders may be canceled prior to shipment when possible.
Once an order has shipped, it may no longer be eligible for cancellation.
Non-Returnable Items
Unless required by law, the following are generally non-returnable:
- Opened or used soaps, balms, skincare, or personal care products
- Edible products
- Custom, personalized, or made-to-order items
- Gift cards
Contact Us
Questions regarding returns or refunds?
Mechanic Street Mercantile
hello@mechanic-street.com